PRODUCT SUPPORT PROGRAM FOR REPLACING THE FAN PULLEY (FAN DRIVE) ON CERTAIN 320C, 321CCR, 320D, AND 323D EXCAVATORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE FAN PULLEY (FAN DRIVE) ON CERTAIN 320C, 321CCR, 320D, AND 323D EXCAVATORS [REBE5250]

BASIC ENGINE

DRIVE GP-FAN

PRODUCT SUPPORT PROGRAM FOR REPLACING THE FAN PULLEY (FAN DRIVE) ON CERTAIN 320C, 321CCR, 320D, AND 323D EXCAVATORS

REBE5250-00

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09Dec2009

D-376

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After Failure Only Parts stock action needed	PRODUCT SUPPORT PROGRAM FOR REPLACING THE FAN PULLEY (FAN DRIVE) ON CERTAIN 320C, 321CCR, 320D, AND 323D EXCAVATORS
7750 1359		PS51770

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NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51770" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7755" as the Group Number, "56" as the Description Code.

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NOTE:

Although this Program is to be administered as described above on the Affected Product, parts should be removed from parts stock as soon as possible.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your AVSpare product analyst.

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TERMINATION DATE

31Dec2011

PROBLEM

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The bearing in the fan pulley assembly can seize or stick on certain 320C, 321CCR, 320D, and 323D Excavators. If the bearing fails, it may cause the machine to overheat.

AFFECTED PRODUCT

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Model	Identification Number
320C	CCD00945-01521 GNG00108-00324, 375-571, 590-731, 740-771, 773-805, 813-2229, 2231-2243, 2245-2347, 2349-2464, 2466-2952, 2954-3633, 3635-3735, 3737, 3739-4333, 4335-4354, 4356-4388 MAB00407-00408, 412-414, 418, 421, 424-427, 430, 433-434, 436-446, 450-462, 481-489, 497-503, 507-527, 530-549, 551-552, 554-607, 609-615, 617-625, 627 MAC00290-00295, 297-300, 303, 305-311, 313 NAE00158-00190, 197-289, 301-334, 341-353, 368-421 PAB03220, 4798, 4801, 4972, 5020, 5023, 5031, 5034, 5054, 5057, 5178, 5182, 5192, 5194, 5208-5210, 5212-5214, 5228, 5230, 5278, 5351, 5353, 5359, 5361, 5363, 5375, 5377, 5379, 5381-5383, 5385, 5388, 5390, 5392, 5394-5396, 5398, 5400, 5426, 5453, 5459, 5544-5549, 5580, 5611, 5613-5614, 5643, 5661, 5686, 5688, 5716, 5791, 5801, 5859-5860, 7807 PAC00433-00434, 439, 467, 506, 508, 523, 552, 564, 566, 586, 643, 703, 710, 718
320C FM HW	SAH01262, 1266-1270, 1272, 1274-1275, 1277-1278, 1280-1281, 1284-1285, 1287-1288, 1291-1292, 1294, 1296-1297
320C L	EAG00663 HKT00187-00304, 344-359, 367-499, 596-710, 761-788, 806-857, 872-881, 892-901, 912-921, 933-941, 953-961, 964-974, 981-985, 992-996, 1004-1008, 1016-1020, 1028-1032, 1040-1044, 1052-1056, 1064-1068, 1076-1120, 1138-1145, 1150-1153, 1158-1163, 1168-1171, 1176-1178, 1183-1184, 1193-1194, 1203-1205, 1214-1216, 1225-1227, 1314-1316, 1323-1333, 1338-1343, 1352-1357, 1366-1371, 1380-1385, 1394-1399, 1404-1432, 1474, 1483, 1492-1494, 1503-1525, 1531-1535, 1540-1593
320D	CXY00149-00152, 157-166, 175, 182, 184-188, 190-191, 197-207, 211, 213-253, 265-285, 291-295, 303-310, 312-326, 328-329, 332-334, 336-339, 341-415 DFT00164-00168, 170-589 DHK00150, 152, 154, 156, 166, 172, 187, 189, 197, 213, 220, 251, 254, 407, 427, 497, 499-500, 534-535, 583, 586, 592, 610, 612, 636, 667, 675, 685, 719, 725, 735, 738-739, 741, 746, 752, 776, 788-791, 793, 808, 812, 818, 823, 826, 828, 833, 835-838, 841, 843, 847-849, 851, 853-854, 1002, 1011-1014, 1016, 1018-1023, 1025-1027, 1029, 1031-1032, 1034-1039, 1053-1056, 1058-1061 JGZ00151-00478, 481-482, 484-560, 562-739, 741-1163, 1165-1197, 1199-1290, 1298-1462, 1466-1747, 1749-2181, 2183-2339, 2342-2779, 2782-2788, 2790-2934
320D L	MDE00114-00123, 189-193, 199-201, 224-228, 234-238, 245-249, 255-259, 266-270, 276-278, 305-309, 315-316, 322-326, 332-336, 342-346, 352-353, 374-378, 395-398, 403-407, 414-417, 422-426, 433-436, 441-445, 452-455, 460-464, 471-474, 479-483, 514-519, 526-529, 534-539, 546-549, 554-559, 566-569, 574-618, 679-682, 687-690, 695-700, 704-711, 720-721, 725, 748, 750, 755-761, 765, 767, 769-771, 777, 779, 802, 804-808, 813-816, 821-825, 830-835, 840-845, 850-853, 855-874, 883-884, 893-894, 903-904, 913-914, 923-925, 934-936, 945-947, 956-958, 967-968, 987, 992, 997-998, 1003-1004, 1009, 1014, 1020, 1025-1026, 1031, 1034-1036, 1039-1042, 1045-1048, 1051-1063, 1068-1069, 1074-1075, 1080-1081, 1086-1087, 1092-1093, 1098-1099, 1104-1105, 1110-1111, 1116-1117, 1122-1123, 1130-1159, 1163-1164, 1168-1170, 1175-1176, 1181, 1186-1187, 1192-1193
320D LRR	EBY00112-00118
320D RR	GKL00136-00139
321C LCR	MCF00400, 408, 562, 564, 573, 601, 606, 884, 924
323D L	SDC00253, 623, 709

PARTS NEEDED

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Qty	Part Number	Description
1	1012844	COOLANT
1	3244104	PULLEY AS (As Needed - See Action Required)
1	3244105	PULLEY AS (As Needed - See Action Required)
1	3244112	PULLEY AS (As Needed - See Action Required)
Refer to the note within the Action Required in order to determine which Pulley Assembly is needed for your machine.

ACTION REQUIRED

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****Parts Stock ****

Remove all 279-7752, 266-6225, 255-2878, 279-7753, 266-6226, 255-2879 Pulley Assemblies and 255-2926, 212-8595 Bearings from dealer parts stock.

****Affected Product****

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NOTE: The correct pulley assembly needed for repair depends on the engine arrangement for the machine. In order to determine the engine arrangement, refer to the label that is located on the top of the engine. Refer to Image 2 for the location of the label. Then use the table in Image 1 in order to determine the correct pulley assembly needed for your machines engine arrangement.

Move the machine to the rework area and rest the front linkage on the ground. Turn the engine key off and leave the hydraulic lock lever in the operational position. Release the residual hydraulic pressure of pilot lines by moving the implement control lever. Place the hydraulic lock lever in the locked position. Remove the pulley and replace with a new pulley assembly. Refer to the appropriate service manual in order to remove and install the new pulley assembly.

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Image1

Image2

SERVICE CLAIM ALLOWANCES

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****Parts Stock****

Submit one claim for all parts removed from dealer parts stock.

****Affected Product****

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Product smu/age whichever comes first	AVSpare		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-6000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
6001-10000 hrs, 37-60 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%