PRODUCT IMPROVEMENT PROGRAM FOR FLASHING NEW MONITOR SOFTWARE ON CERTAIN M313D, M315D, M316D, M318D, M318D MH, M322D, AND M322D MH WHEELED EXCAVATORS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR FLASHING NEW MONITOR SOFTWARE ON CERTAIN M313D, M315D, M316D, M318D, M318D MH, M322D, AND M322D MH WHEELED EXCAVATORS [REBE4119]

ELECTRICAL AND STARTING SYSTEM

ELECTRONICS GP-MONITOR

PRODUCT IMPROVEMENT PROGRAM FOR FLASHING NEW MONITOR SOFTWARE ON CERTAIN M313D, M315D, M316D, M318D, M318D MH, M322D, AND M322D MH WHEELED EXCAVATORS

REBE4119-00

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18Jul2008

O-343

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*Safety*	PRODUCT IMPROVEMENT PROGRAM FOR FLASHING NEW MONITOR SOFTWARE ON CERTAIN M313D, M315D, M316D, M318D, M318D MH, M322D, AND M322D MH WHEELED EXCAVATORS
7620 7601 7490		PI10701

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NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI10701" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description Code.
Exception: If the repair is done after failure, use "PI10701" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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PROBLEM

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The monitor software needs to be replaced on certain M313D, M315D, M316D, M318D, M318D MH, M322D, AND M322D MH Wheeled Excavators. The existing software has a translation error, in which the commands for "Really open the hydraulic quick coupler" and "Really lock the hydraulic quick coupler" have been switched in five language packages: Croatian, Hungarian, Romanian, Slovenian and Turkish. Because of this error, the operator may choose to open the hydraulic quick coupler lock when he actually wants to close it, which may result in the work tool falling from the machine, possibly leading to personal injury or death.

AFFECTED PRODUCT

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Model	Identification Number
M313D	W3H00279, 368, 460, 493
M316D	W6A00568, 580, 584, 805
M318D	W8P00600, 654, 805

PARTS NEEDED

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Qty	Part Number	Description
1	3285197	SFWR GP-A4006
1	3285198	SFWR GP-A4006

ACTION REQUIRED

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Flash the 328-5197 Software Group on machines with the 311-3853 Software Group installed for the languages Romanian and Turkish.
Flash the 328-5198 Software Group on machines with the 311-3854 Software Group installed for the languages Croatian, Hungarian, and Slovenian.

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OWNER NOTIFIAVSION

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U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

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AVSpare		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 1.0-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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COPY OF OWNER NOTIFIAVSION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

SAFETY - PRODUCT IMPROVEMENT PROGRAM FOR FLASHING NEW MONITOR SOFTWARE

MODELS INVOLVED - M313D, M315D, M316D, M318D, M318D MH, M322D, AND M322D MH WHEELED EXCAVATORS

Dear AVSpare Product Owner:

The monitor software needs to be replaced on the products listed below. The existing software has a translation error, in which the commands for "Really open the hydraulic quick coupler" and "Really lock the hydraulic quick coupler" have been switched in five language packages: Croatian, Hungarian, Romanian, Slovenian and Turkish. Because of this error, the operator may choose to open the hydraulic quick coupler lock when he actually wants to close it, which may result in the work tool falling from the machine, possibly leading to personal injury or death. You will not be charged for the service performed.

Contact your local AVSpare dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

Please refer the dealer to their Service Letter dated 18Jul2008 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed for your added safety and satisfaction.

AVSpare Inc.

Identification #(s)

Attached to 18Jul2008 Service Letter