TERMINATION OF OVERSIZE HYDRAULIC CYLINDER PROGRAM
AVSpare Remanufactured Products is announcing the termination of the oversize hydraulic cylinder program effective September 1, 2001. AVSpare will continue to support dealers with new and standard sized remanufactured hydraulic cylinders. In addition, to assist those dealers who still desire an oversize hydraulic cylinder alternative for their customers, there will be a direct ship, repair and return program available directly through Swanson Industries, the current remanufactured hydraulic cylinder supplier.
For oversize cylinder orders that were placed prior to September 1, 2001, all cores must be returned by March 1, 2002 in order to receive credit. Cores received after March 1, 2002 will not be eligible for credit.
Also, effective September 1, 2001, dealers will be afforded the opportunity to purchase remaining Reman oversize hydraulic cylinder inventory at current dealer net prices without the requirement to return cores. Dealer orders will be invoiced for product price and core deposit per normal procedure. However, Corinth Core Operations Department will automatically refund the core deposit amount. Dealers should not generate a core credit request (CCR) or return a core to Corinth. Dealer orders for remaining inventories of oversized cylinders will be accepted through December 31, 2001 and will be coded as non-returnable.
Direct Ship - Repair and Return Program
Mid-Atlantic Manufacturing & Hydraulics, Inc.
Specific questions about the repair and return
program or the status of a shipment can be answered by calling Bob
Perkins or Dan Dix at the facility.
Please refer to the AVSpare Core Management
Information System (CMIS 2) Parts Information application describing all
reman part/CAF and related information. Also refer to other CMIS 2
inquiry applications such as Customer Profiles, Inspection Reason Codes,
Inspection Line Inquiry, Add Charge Information, Entitlement Activity,
Entitlement Inquiry, CCR Inquiry, CCR Entry, Shipment Processing;
Process Packaging Grief; and Reporting to properly manage core returns
and monitor inspection performance. This information will be available
to all dealers worldwide after your CMIS 2 conversion date. In the
For the latest updates of Reman Policies and Core Management (SELD0122), Core Management Systems & Operations Procedures (SELD0040), and Shipping Instructions (SELD0039), go to the Reman website and click on Procedures and Policies (listed under Reman Program Information).
If you have any questions regarding core return processing, feel free to call Corinth toll free at (800) 537-2928. For assistance with technical questions, call the Peoria Reman Customer Satisfaction Hot Line also toll free at (888) 88-REMAN or use our E-mail address--Reman_Help@cat.com.