TERMINATION OF OVERSIZE HYDRAULIC CYLINDER PROGRAM Caterpillar


`
TERMINATION OF OVERSIZE HYDRAULIC CYLINDER PROGRAM [PELE0855]
MACHINE ARRANGEMENT
TERMINATION OF OVERSIZE HYDRAULIC CYLINDER PROGRAM
 Information Release Memo

REM01-42 

 
  AVS?

Reman  

 

  September 2001  

TERMINATION OF OVERSIZE HYDRAULIC CYLINDER PROGRAM

Announcement

AVSpare Remanufactured Products is announcing the termination of the oversize hydraulic cylinder program effective September 1, 2001. AVSpare will continue to support dealers with new and standard sized remanufactured hydraulic cylinders. In addition, to assist those dealers who still desire an oversize hydraulic cylinder alternative for their customers, there will be a direct ship, repair and return program available directly through Swanson Industries, the current remanufactured hydraulic cylinder supplier.

For oversize cylinder orders that were placed prior to September 1, 2001, all cores must be returned by March 1, 2002 in order to receive credit. Cores received after March 1, 2002 will not be eligible for credit.

Also, effective September 1, 2001, dealers will be afforded the opportunity to purchase remaining Reman oversize hydraulic cylinder inventory at current dealer net prices without the requirement to return cores. Dealer orders will be invoiced for product price and core deposit per normal procedure. However, Corinth Core Operations Department will automatically refund the core deposit amount. Dealers should not generate a core credit request (CCR) or return a core to Corinth. Dealer orders for remaining inventories of oversized cylinders will be accepted through December 31, 2001 and will be coded as non-returnable.

Direct Ship - Repair and Return Program

  • This IS NOT a AVSpare administered program. All transactions are handled between the dealer and Swanson Industries.

  • This IS NOT an exchange program with Swanson Industries.

  • This IS a repair and return program.

  • Normal turnaround time is 7-14 days.

  • Dealers should ship their hydraulic cylinders to Swanson Industries subsidiary:

Mid-Atlantic Manufacturing & Hydraulics, Inc.
Attn: OS Cylinder Direct Ship Program
Route 616 ? Industrial Park
708 Milk Plant Road
Rural Retreat, VA 24368

Specific questions about the repair and return program or the status of a shipment can be answered by calling Bob Perkins or Dan Dix at the facility.
Phone (540)-686-5000.

  • Dealers are responsible for all shipping and handling costs.

  • Swanson Industries will evaluate individual cylinders and advise the dealer as to the cost for each cylinder to be oversized based on a time and material basis.

  • The condition of some hydraulic cylinders may dictate that the cylinder cannot be oversized. When cores are determined to be ineligible for oversizing, the dealer will be notified by Swanson and given the opportunity to place an order for standard sized Reman hydraulic cylinders, or Swanson Industries will ship the ineligible core back to the dealer. If the dealer chooses to place an order through the AVSpare distribution system for a standard sized Reman hydraulic cylinder, the dealer should notify Swanson Industries. After the order has been placed and the dealer has been invoiced, he should email Corinth with the invoice number and dealers? CCR number that has been transmitted into the CMIS system for core credit refund. Corinth will in turn process the CCR to refund the appropriate core credit.

CORE MANAGEMENT

Please refer to the AVSpare Core Management Information System (CMIS 2) Parts Information application describing all reman part/CAF and related information. Also refer to other CMIS 2 inquiry applications such as Customer Profiles, Inspection Reason Codes, Inspection Line Inquiry, Add Charge Information, Entitlement Activity, Entitlement Inquiry, CCR Inquiry, CCR Entry, Shipment Processing; Process Packaging Grief; and Reporting to properly manage core returns and monitor inspection performance. This information will be available to all dealers worldwide after your CMIS 2 conversion date. In the meantime,
please continue to use the current CMIS Entitlement Parts Inquiry Screen describing the list of parts in a Core Acceptability Family (CAF) and related part number detail.

For the latest updates of Reman Policies and Core Management (SELD0122), Core Management Systems & Operations Procedures (SELD0040), and Shipping Instructions (SELD0039), go to the Reman website and click on Procedures and Policies (listed under Reman Program Information).

If you have any questions regarding core return processing, feel free to call Corinth toll free at (800) 537-2928. For assistance with technical questions, call the Peoria Reman Customer Satisfaction Hot Line also toll free at (888) 88-REMAN or use our E-mail address--Reman_Help@cat.com.

 
 
PELE0855

AVSpare?

?2001 AVSpare

Information System:

REMAN ENGINE PRODUCT LINE ADDITION: REMANUFACTURED 3408 & 3412 ENGINES FOR OFF-HIGHWAY TRUCKS
REMANUFACTURED DAMPER FOR THE 3500 ENGINE
REMANUFACTURED TRANSMISSION OIL PUMPS FOR OFF-HIGHWAY TRUCK VEHICLES
CHANGE OF REMAN CORE ACCEPTANCE CRITERIA FOR PISTON PUMP AND MOTOR GROUPS
Product Line Additions: Remanufactured Pumps and Motors
PRODUCT LINE ADDITIONS: REMANUFACTURED CYLINDERS AND RODS
REMANUFACTURED VALVE ROCKER ARMS FOR THE 3500 ENGINE
REMANUFACTURED VALVE LIFTERS FOR THE 3500 ENGINE
CHANGES TO DIRECT PURCHASE PROGRAM FOR ENGINES
REMANUFACTURED SEA WATER PUMPS FOR 3400 AND 3500 ENGINES
REMANUFACTURED STARTER AND ALTERNATOR FOR VARIOUS 3054, 3054B & 3056 INDUSTRIAL ENGINE AND MACHINE APPLICATIONS
REMANUFACTURED STARTER FOR 311, 312, 320 AND 320B HEX
REMAN PRODUCT LINE ADDITION: 3456 SHORT BLOCK
CHANGE OF CORE ACCEPTANCE FOR REMANUFACTURED MID-RANGE ENGINES
REMANUFACTURED MAJOR COMPONENTS AVAILABLE FOR 988G WHEEL LOADERS AND 834G/836G WHEEL LOADERS
CHANGES TO 3406 AND C-15, C-16 WATER PUMPS
PRODUCT LINE ADDITIONS: REMANUFACTURED CYLINDERS AND RODS
PRODUCT LINE ADDITIONS: REMANUFACTURED CYLINDERS AND RODS
NEW SHIPPING & PACKAGING INSTRUCTIONS FOR REMAN 3500 ENGINE CORES
CHANGE OF CORE CRITERIA FOR REMAN CRANKSHAFTS
REMANUFACTURED TURBOCHARGERS AND CARTRIDGES FOR VARIOUS MACHINES AND ENGINES
REMANUFACTURED DAMPERS FOR THE 3500 AND 3600 ENGINES
REMANUFACTURED SHORT BLOCKS FOR DIESEL 3500B SERIES MACHINE AND COMMERCIAL ENGINES THAT USE 101-0829 PISTON - ROD GP.
REMANUFACTURED RADIATORS NOW AVAILABLE FOR INDUSTRIAL APPLICATIONS