CHANGE OF CORE CRITERIA FOR UPGRADE TO NEW CRANKSHAFTS Caterpillar

  July 2002  

CHANGE OF CORE CRITERIA FOR UPGRADE TO NEW CRANKSHAFTS

Program

Effective immediately, AVSpare announces a change to the core acceptance guidelines for upgrade to new crankshafts.

Full Core Refund for upgrade to new transactions has been eliminated.

As previously announced, damaged core refund on upgrade to new transactions were expanded to include the following:
♦ Cracked or broken
♦ Unacceptable part number or competitive part number
♦ Evidence of unsuccessful attempts to salvage
 
The elimination of full core refund will simplify core inspection activities on upgrade to new crankshaft transactions, resulting in greater inspection accuracy.

We trust that this change will help you achieve additional sales and that you will find the Reman Products Group easier to do business with.

Refer to Crankshaft Reman Core Acceptance Criteria SELD0017-07 for the latest crankshaft core acceptance criteria.

Core Management

Please refer to the AVSpare? Core Management Information System (CMIS 2) Parts Information application describing all reman part/CAF and related information. Also refer to other CMIS 2 inquiry applications such as Customer Profiles, Inspection Reason Codes, Inspection Line Inquiry, Add Charge Information, Entitlement Activity, Entitlement Inquiry, CCR Inquiry, CCR Entry, Shipment Processing; Process Packaging Grief; and Reporting to properly manage core returns and monitor inspection performance. This information will be available to all dealers worldwide after your CMIS 2 conversion date. In the meantime, please continue to use the current CMIS Entitlement Parts Inquiry Screen describing the list of parts in a Core Acceptability Family (CAF) and related part number detail.

For the latest updates of Reman Policies and Core Management (SELD0122), Core Management Systems & Operations Procedures (SELD0040), and Shipping Instructions (SELD0039), go to the Reman website and click on Procedures and Policies (listed under Reman Program Information).

If you have any questions regarding core return processing, feel free to call your Corinth Dealer Service Representative toll free at (800) 537-2928 or use our e-mail address -- reman_core_operations@cat.com. For assistance with technical questions, call the Peoria Reman Customer Satisfaction Hot Line also toll free at (888) 88-REMAN or use our e-mail address--Reman_Help@cat.com.