CHANGES TO TURBOCHARGER CORE ACCEPTANCE CRITERIA Caterpillar

  September 2002  

CHANGES TO TURBOCHARGER CORE ACCEPTANCE CRITERIA

Announcement

AVSpare Remanufactured Products Group is announcing changes to the core acceptance criteria for turbochargers and cartridges (SELD0028-03). These changes have come about as a result of Cat and TEPS dealers? input to establish clearer criteria for easier determination of core category.

Effective September 16, 2002 the new core acceptance criteria removes the one level reduction in core refund as a penalty for Non-Operational Damage. In the past non-operational damage resulted in a partial or no core credit. Since there is a wide range of circumstances involved in removing and handling cores, any non-operational damage will now result in a partial core credit.

Further, dealers are no longer required to make distinction between Foreign Object Damage (FOD) and Wheel Rub on the turbine wheel. Dealers do not need to determine the cause of turbine wheel damage. This eliminates grading category uncertainty. Any turbine wheel damage, regardless of the cause, will result in a partial credit. In CCR form, use DWHL as discrepancy code to report damage turbine wheel.

The new core acceptance criteria continues to use the same visual inspection with a flashlight, and requires no disassembly of turbocharger group. This new criteria provides clearer guidelines for core inspection.

Effective Dates and Media Availability

The new core acceptance criteria (SELD0028-04) will be effective at all Cat? core inspection facilities as of September 16, 2002 for all turbocharger groups and cartridges.

The new criteria will be available on the dealer extranet at https://reman.cat.com effective September 1, 2002.

In addition to this website, copies of the revised criteria will be mailed to holders of the Remanfactured Products Guide. Dealers can also order the revised criteria (SELD0028-04) through normal literature order.

Applicability

The new Turbocharger ?Groups and Cartridges Core Acceptance Criteria (SELD0028-04) is not applicable to ABB turbochargers and cartridges, which are covered under SELD0124-01.

Core Management

Please refer to the AVSpare? Core Management Information System (CMIS 2) Parts Information application describing all reman part/CAF and related information. Also refer to other CMIS 2 inquiry applications such as Customer Profiles, Inspection Reason Codes, Inspection Line Inquiry, Add Charge Information, Entitlement Activity, Entitlement Inquiry, CCR Inquiry, CCR Entry, Shipment Processing; Process Packaging Grief; and Reporting to properly manage core returns and monitor inspection performance. This information will be available to all dealers worldwide after your CMIS 2 conversion date. In the meantime, please continue to use the current CMIS Entitlement Parts Inquiry Screen describing the list of parts in a Core Acceptability Family (CAF) and related part number detail.

For the latest updates of Reman Policies and Core Management (SELD0122), Core Management Systems & Operations Procedures (SELD0040), and Shipping Instructions (SELD0039), go to the Reman website and click on Procedures and Policies (listed under Reman Program Information).

If you have any questions regarding core return processing, feel free to call your Corinth Dealer Service Representative toll free at (800) 537-2928 or use our e-mail address -- reman_core_operations@cat.com. For assistance with technical questions, call the Peoria Reman Customer Satisfaction Hot Line also toll free at (888) 88-REMAN or use our e-mail address--Reman_Help@cat.com.