PROPERLY TAGGING REMAN WARRANTY CLAIM PARTS/CORES Caterpillar


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PROPERLY TAGGING REMAN WARRANTY CLAIM PARTS/CORES [PELE0938]
MACHINE ARRANGEMENT
PROPERLY TAGGING REMAN WARRANTY CLAIM PARTS/CORES
 Information Release Memo

REM02-33 

 
  AVS?

Reman  

 

  September 2002  

PROPERLY TAGGING REMAN WARRANTY CLAIM PARTS/CORES

The "blue" Parts Return Tag (01-003883-13) is required to be used by all dealers to identify removed Reman warranty claim parts/cores. These tags are also attached for the purpose of easily identifying parts that are requested through the Parts Return Request Notification process. The tags should be completed using a waterproof ink marker to prevent blurring should the tags get wet. ALL REMAN WARRANTY PARTS/CORES SHOULD HAVE THIS BLUE TAG ATTACHED TO THE PART WHETHER OR NOT THE PART IS REQUESTED THROUGH THE PARTS RETURN REQUEST NOTIFIAVSION PROCESS. PLEASE ATTACH THE TAG TO THE PART AND NOT TO THE CASE!

We need all dealers to cooperate by following this procedure. Unfortunately, many warranty cores that are being returned to Corinth do not have this blue parts return tag attached to the part/core. As a result it is becoming increasing difficult to accurately identify warranty cores returned for credit. This impacts the timeliness and the core credit amount that the dealer could be credited. So, it is extremely important and to the dealers benefit to follow this procedure. Furthermore, when parts/cores are not tagged properly, it negatively impacts our quality control efforts. This is a serious issue and has caused us to evaluate the merits of applying an add charge for improperly identified cores. So we are very serious about compliance.

Of course, we thank all of the dealers that are doing the job correctly and appreciate your continued effort to help us produce a better Reman product.

We appreciate everyone's cooperation.

Core Management

Please refer to the AVSpare? Core Management Information System (CMIS 2) Parts Information application describing all reman part/CAF and related information. Also refer to other CMIS 2 inquiry applications such as Customer Profiles, Inspection Reason Codes, Inspection Line Inquiry, Add Charge Information, Entitlement Activity, Entitlement Inquiry, CCR Inquiry, CCR Entry, Shipment Processing; Process Packaging Grief; and Reporting to properly manage core returns and monitor inspection performance. This information will be available to all dealers worldwide after your CMIS 2 conversion date. In the meantime, please continue to use the current CMIS Entitlement Parts Inquiry Screen describing the list of parts in a Core Acceptability Family (CAF) and related part number detail.

For the latest updates of Reman Policies and Core Management (SELD0122), Core Management Systems & Operations Procedures (SELD0040), and Shipping Instructions (SELD0039), go to the Reman website and click on Procedures and Policies (listed under Reman Program Information).

If you have any questions regarding core return processing, feel free to call your Corinth Dealer Service Representative toll free at (800) 537-2928 or use our e-mail address -- reman_core_operations@cat.com. For assistance with technical questions, call the Peoria Reman Customer Satisfaction Hot Line also toll free at (888) 88-REMAN or use our e-mail address--Reman_Help@cat.com.

 
 
PELE0938

AVSpare?

?2002 AVSpare

Information System:

CORE ATTRITION POLICY CHANGE IMPACTING CMIS 2 ENTITLEMENT REINSTATEMENT RULE FOR MAJOR COMPONENTS RETURNED AS SURPLUS ON A PRA
CHANGES TO TURBOCHARGER CORE ACCEPTANCE CRITERIA
CHANGE OF CORE CRITERIA FOR UPGRADE TO NEW CRANKSHAFTS
BRAZED END SHEET OIL COOLER APPEARANCE
REMANUFACTURED HEAVY DUTY BRUSHLESS ALTERNATORS
REMANUFACTURED RADIATORS NOW AVAILABLE FOR INDUSTRIAL APPLICATIONS
REMANUFACTURED RADIATORS NOW AVAILABLE FOR INDUSTRIAL APPLICATIONS
REMANUFACTURED SHORT BLOCKS FOR DIESEL 3500B SERIES MACHINE AND COMMERCIAL ENGINES THAT USE 101-0829 PISTON - ROD GP.
REMANUFACTURED DAMPERS FOR THE 3500 AND 3600 ENGINES
REMANUFACTURED TURBOCHARGERS AND CARTRIDGES FOR VARIOUS MACHINES AND ENGINES
CHANGE OF CORE CRITERIA FOR REMAN CRANKSHAFTS
NEW SHIPPING & PACKAGING INSTRUCTIONS FOR REMAN 3500 ENGINE CORES
REMANUFACTURED PRODUCTS GROUP CROSS REFERENCE FILE AND SUPPORT
REMANUFACTURED FUEL INJECTORS FOR VARIOUS 3126B AND 3126E ENGINE APPLICATIONS
CORE ATTRITION POLICY FOR REMAN PARTS RETURNED AS SURPLUS ON A PARTS RETURN AUTHORIZATIONS (PRA) FOR ALL MARKETING ORGANIZATIONS
CORE MANAGEMENT INFORMATION SYSTEM (CMIS 2)
NACD DEALER REMAN CORE RETURN "SHIPPING INSTRUCTIONS"
CHANGES TO CAMSHAFT AND CAMSHAFT KIT CORE ACCEPTANCE CRITERIA
797 MAJOR COMPONENT SHIPPING INSTRUCTIONS
REVISION TO IRM REM02-33 OR PELE0938 PROPERLY TAGGING REMAN WARRANTY CLAIM PARTS/CORES
CATERPILLAR REMANUFACTURED PRODUCTS CORE ATTRITION POLICY AND ENTITLEMENT REINSTATEMENT/ATTRITION DATE EXTENSION GUIDELINE
NEW FOR 793B MINING TRUCKS, 3516B HIGH DISPLACEMENT (HD) ENGINE UPGRADE
REMANUFACTURED FUEL INJECTORS FOR VARIOUS INDUSTRIAL, MACHINE, MARINE AND ON-HIGHWAY TRUCK APPLICATIONS
CHANGES TO CAMSHAFT AND CAMSHAFT KIT CORE ACCEPTANCE CRITERIA