CORE MANAGEMENT INFORMATION SYSTEM (CMIS 2) Caterpillar

  October 2002  

CORE MANAGEMENT INFORMATION SYSTEM (CMIS 2)

MAJOR COMPONENT ATTRITION NOTIFIAVSION REPORT

CMIS 2 has a Reporting feature to produce an Attrition Report for any entitlement that could be cancelled or attritioned. Specifically, this Reporting feature has been made available to produce a Major Component Attrition Notification Report. This Reporting feature is supposed to be used by all dealers to identify entitlements that will be cancelled or attritioned by AVSpare based on the current Major Component Core Attrition Policy for your Marketing Organization. The reporting feature in CMIS 2 replaced the prior paper notification process. Dealers complained about the paper report since the data could be outdated by the time it was received from AVSpare. For this reason, AVSpare added this feature in CMIS 2 so that the information would be readily available and accurate at all times. It is the responsibility of all dealers to run this report on their own and to proactively manage these entitlements before they are attritioned.

All dealers that have attended any CMIS 2 training class were informed of this policy and reporting feature. This IRM is being written to reemphasize and to document the process to avoid any misunderstanding.

We encourage all dealers to use this CMIS 2 reporting feature. If you need assistance, feel free to contact the Reman Products Group for further directions or explanations as needed.

As a reminder, the current AVSpare? Major Component Core Attrition Policy is 180 days for NACD dealers, 210 days for LACD dealers, 240 days for APD dealers (Australian policy is 210 days), and 210 days for EAME dealers (240 days for CIS region).

Core Management

Please refer to the AVSpare Core Management Information System (CMIS 2) Parts Information application describing all reman part/CAF and related information. Also refer to other CMIS 2 inquiry applications such as Customer Profiles, Inspection Reason Codes, Inspection Line Inquiry, Add Charge Information, Entitlement Activity, Entitlement Inquiry, CCR Inquiry, CCR Entry, Shipment Processing; Process Packaging Grief; and Reporting to properly manage core returns and monitor inspection performance. This information will be available to all dealers worldwide after your CMIS 2 conversion date. In the meantime, please continue to use the current CMIS Entitlement Parts Inquiry Screen describing the list of parts in a Core Acceptability Family (CAF) and related part number detail.

For the latest updates of Reman Policies and Core Management (SELD0122), Core Management Systems & Operations Procedures (SELD0040), and Shipping Instructions (SELD0039), go to the Reman website and click on Procedures and Policies (listed under Reman Program Information).

If you have any questions regarding core return processing, feel free to call your Corinth Dealer Service Representative toll free at (800) 537-2928 or use our e-mail address -- reman_core_operations@cat.com. For assistance with technical questions, call the Peoria Reman Customer Satisfaction Hot Line also toll free at (888) 88-REMAN or use our e-mail address--Reman_Help@cat.com

Please follow the instructions on the next page to produce a Major Component Attrition Notification Report.

Procedure: Follow the steps below to produce a Major Component Attrition Notification Report using CMIS 2.

1. Dealer should access their Marketing Organization Web Site like NACD Infocast, APD AsiaNet, CatAmericasNet, or EAME FlashNet.
2. Locate the Reman Web site
3. Access CMIS 2 on Reman Web Site
4. From the CMIS 2 home page, go to the CMIS 2 Reporting Application
5. Click on "Attrition Notification"
6. On the screen, input "Dealer Code", check the box "Include Branch Stores", check the box "All Major Components", select from the drop down box a "Days Remaining" time frame such as 60 days, check the box "Generate PDF", and then click on the "Submit" button.
7. This will produce a report of all major components that will attrition within the next 60 days. You can either print the report or save to a file.
8. If a report is needed for a specific Major Component CAF, simply insert the CAF in the designated field. If you want to know what all of the Major Component part numbers and CAF's are, simply go to the Part Information Application and select "major component" as a Return Type and select search parts. This will provide a complete part number listing of all Major Components. The search can be narrower by selecting the CAF or specific part number. IRM\209301114.DOC