REVISION TO IRM REM02-33 OR PELE0938 PROPERLY TAGGING REMAN WARRANTY CLAIM PARTS/CORES Caterpillar


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REVISION TO IRM REM02-33 OR PELE0938 PROPERLY TAGGING REMAN WARRANTY CLAIM PARTS/CORES [PELE0952]
ENGINE ARRANGEMENT
REVISION TO IRM REM02-33 OR PELE0938 PROPERLY TAGGING REMAN WARRANTY CLAIM PARTS/CORES
 Information Release Memo

REM02-33A 

 
  AVS?

Reman  

 

November 2002    

REVISION TO IRM REM02-33 OR PELE0938

PROPERLY TAGGING REMAN WARRANTY CLAIM

PARTS/CORES

 

In September 2002 we released IRM REM02-33 or PELE0938 and a Reman Special Edition

Newsletter explaining the importance of tagging all Reman Warranty Claim Parts/Cores

using the "BLUE TAG" whether they are for Parts Return Request (PRR) or for normal

warranty cores destined for Corinth or the proper destination. Since these announcements,

several dealers have asked if we would reconsider our request. The dealer request is to

continue using the "BLUE TAG" for PRR's, but allow them to continue to use their "red" or

"blue" or "green" tags for normal warranty cores. This helps keep PRR's separately

identified from normal warranty cores and also allows procedures with the TEPS dealers to

remain the same. The answer is yes. As long as each dealer is properly tagging the

individual warranty parts/cores, we will allow dealers to retain their current procedure.

 

Please note that many dealers fail to properly tag the individual parts/cores. Some dealers are

only marking the case. Others are not even doing that. No tags or tagging only the case is

not good enough and is an unacceptable procedure. We need to visually identify these

warranty cores just like dealers do, in order to pursue sorting and other quality control

efforts.

 

Again, we prefer the use of the "BLUE" Parts Return Tag (01-003883-13) for PRR's and

normal warranty cores. But, we will accept the dealers current tagging procedure as stated

above. We appreciate everyone's input regarding this issue and future compliance.

 

In addition, for those dealers that want to order the "BLUE TAG", please order it using the

following number: (00003883).

 Core Management

 Please refer to the AVSpare? Core Management Information System (CMIS 2) Parts

Information application describing all reman part/CAF and related information. Also refer to

other CMIS 2 inquiry applications such as Customer Profiles, Inspection Reason Codes,

Inspection Line Inquiry, Add Charge Information, Entitlement Activity, Entitlement Inquiry,

CCR Inquiry, CCR Entry, Shipment Processing; Process Packaging Grief; and Reporting to

properly manage core returns and monitor inspection performance. This information will be

available to all dealers worldwide after your CMIS 2 conversion date. In the meantime,

please continue to use the current CMIS Entitlement Parts Inquiry Screen describing the list

of parts in a Core Acceptability Family (CAF) and related part number detail.

 

For the latest updates of Reman Policies and Core Management (SELD0122), Core

Management Systems & Operations Procedures (SELD0040), and Shipping Instructions

(SELD0039), go to the Reman website and click on Procedures and Policies (listed under

Reman Program Information).

 

If you have any questions regarding core return processing, feel free to call your Corinth

Dealer Service Representative toll free at (800) 537-2928 or use our e-mail address --

reman_core_operations@cat.com. For assistance with technical questions, call the Peoria

Reman Customer Satisfaction Hot Line also toll free at (888) 88-REMAN or use our e-mail

address--Reman_Help@cat.com.

 

 
PELE0952-00

AVSpare?

?2002 AVSpare

Information System:

797 MAJOR COMPONENT SHIPPING INSTRUCTIONS
CHANGES TO CAMSHAFT AND CAMSHAFT KIT CORE ACCEPTANCE CRITERIA
NACD DEALER REMAN CORE RETURN "SHIPPING INSTRUCTIONS"
CORE MANAGEMENT INFORMATION SYSTEM (CMIS 2)
CORE ATTRITION POLICY FOR REMAN PARTS RETURNED AS SURPLUS ON A PARTS RETURN AUTHORIZATIONS (PRA) FOR ALL MARKETING ORGANIZATIONS
REMANUFACTURED FUEL INJECTORS FOR VARIOUS 3126B AND 3126E ENGINE APPLICATIONS
REMANUFACTURED PRODUCTS GROUP CROSS REFERENCE FILE AND SUPPORT
PROPERLY TAGGING REMAN WARRANTY CLAIM PARTS/CORES
CORE ATTRITION POLICY CHANGE IMPACTING CMIS 2 ENTITLEMENT REINSTATEMENT RULE FOR MAJOR COMPONENTS RETURNED AS SURPLUS ON A PRA
CHANGES TO TURBOCHARGER CORE ACCEPTANCE CRITERIA
CHANGE OF CORE CRITERIA FOR UPGRADE TO NEW CRANKSHAFTS
BRAZED END SHEET OIL COOLER APPEARANCE
CATERPILLAR REMANUFACTURED PRODUCTS CORE ATTRITION POLICY AND ENTITLEMENT REINSTATEMENT/ATTRITION DATE EXTENSION GUIDELINE
NEW FOR 793B MINING TRUCKS, 3516B HIGH DISPLACEMENT (HD) ENGINE UPGRADE
REMANUFACTURED FUEL INJECTORS FOR VARIOUS INDUSTRIAL, MACHINE, MARINE AND ON-HIGHWAY TRUCK APPLICATIONS
CHANGES TO CAMSHAFT AND CAMSHAFT KIT CORE ACCEPTANCE CRITERIA
PRODUCT LINE ADDITIONS: REMANUFACTURED 3003, 3013, 3014, 3024, 3024C AND 3034 ENGINES FOR GENERAL CONSTRUCTION MACHINE APPLICATIONS
UNDERCARRIAGE RELATED IRM LISTING
Lightweight, Portable Parts Washer
UNDERCARRIAGE RELATED IRM LISTING
Change in Packaging of Many Caterpillar Filters in 2003
UNDERCARRIAGE TRACK GROUP LIST
REMANUFACTURED FUEL INJECTORS FOR C10, C12 AND C15 ON-HIGHWAY TRUCK APPLICATIONS
UPDATED LINK ASSEMBLY IDENTIFICATION CODE MARKINGS