CHANGE OF CORE CRITERIA FOR UPGRADE TO NEW CRANKSHAFTS Caterpillar

  June 2004  

CHANGE OF CORE CRITERIA FOR UPGRADE TO NEW CRANKSHAFTS

Program

AVSpare announces a change to the core acceptance guidelines for upgrade to new crankshafts effective June 28, 2004. Partial credit will no longer apply to UTN transactions. All acceptable cores will receive full credit. This enhancement is in response to dealer and customer input concerning how AVSpare administers core credits on UTN crankshafts.

Full Core Refunds for upgrade to new transactions will be reinstated, and will apply to all core returns.

Please refer to Crankshaft Reman Core Acceptance Criteria SELD0017-09 for the latest crankshaft core acceptance criteria.

Core Management

Please refer to the AVSpare? Core Management Information System (CMIS 2) Parts Information application describing all reman part/CAF and related information. Also refer to other CMIS 2 inquiry applications such as Customer Profiles, Inspection Reason Codes, Inspection Line Inquiry, Add Charge Information, Entitlement Activity, Entitlement Inquiry, CCR Inquiry, CCR Entry, Shipment Processing; Process Packaging Grief; and Reporting to properly manage core returns and monitor inspection performance. This information will be available to all dealers worldwide after your CMIS 2 conversion date.

For the latest updates of Reman Policies and Core Management (SELD0122), Core Management Systems & Operations Procedures (SELD0040), and Shipping Instructions (SELD0039), go to the Reman Dealer website https://reman.cat.com

If you have any questions regarding core return processing, feel free to call Corinth toll free at (800) 537-2928. For assistance with technical questions, call the Peoria Reman Customer Satisfaction Hot Line also toll free at (888) 88-REMAN or use our E-mail address--Reman_Help@cat.com.