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January 2009
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AVS REMAN EXPANDS HYD GEAR & PISTON PUMP & MOTOR OPTIONS
Announcement
Cat Reman announces the release of the following additional Reman pumps & motors to fill in some gaps and expand coverage for Cat? machines. The addition of the Reman option will give dealers another service option to consider when machine downtime is critical or when service shops are full.
Cat Reman products assist dealers with cost-effective repair options and to meet customers? demand for quick repair turnaround. Additional product offerings are under development. Please consult the AVSpare NPR in SISWEB (https://sis.cat.com) or the Cross Reference link on the Reman Dealer Extranet1 for product coverage and cross-reference.
1 (http://intranet.reman.na.cat.com/web/main/index_dealerextranet14.html)
Features and Benefits
Cat Remanufactured products offer excellent value to customers. Customers who want fast repair turn-around, superior quality and reliability, and lower repair costs will benefit from the use of these Remanufactured components. Cat Remanufactured components provide immediate, off-the-shelf availability at a fraction of the new price.
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Parts Availability Commitment
As stated in SELD0122 Policies and Core Management, AVSpare is committed to lead the industry in overall parts availability and customer service. AVSpare may fulfill this commitment by using new parts or components to help satisfy demand for Remanufactured Products.
The Antares EZ-21 screen should be used to determine where Reman parts orders CAN be filled with new (seeded). The msg column on the far right side of the screen can be used as the indicator. The messages codes used have the following meaning:
REE ? indicates a Reman equivalent part is available for the New part number
RMN ? indicates the Reman part is set up to "Fill with New" if Reman is not available.
If the field is blank or has any other message, the Reman part is not set up for "fill with new".
The following Core Acceptance Criteria is available to support this product. All the latest core acceptance criteria guidelines can be found on the Reman Dealer Extranet at http://intranet.reman.na.cat.com/web/main/index_dealerextranet14.html
SELD0113 Piston Pump and Motor Groups
SELD0281 Transmission Gear Pumps
Warranty
Please consult the appropriate warranty statement for your area.
Core Management
Please refer to the AVSpare? Core Management Information System (CMIS 2) Parts Information application describing all reman part/CAF and related information. Also refer to other CMIS 2 inquiry applications such as Customer Profiles, Inspection Reason Codes, Inspection Line Inquiry, Add Charge Information, Entitlement Activity, Entitlement Inquiry, CCR Inquiry, CCR Entry, Shipment Processing; Process Packaging Grief; and Reporting to properly manage core returns and monitor inspection performance. This information will be available to all dealers worldwide after your CMIS 2 conversion date.
For the latest updates of Reman Policies and Core Management (SELD0122), Core Management Systems & Operations Procedures (SELD0040), and Shipping Instructions (SELD0039), go to the Reman website at https://reman.cat and click on Procedures and Policies (listed under Reman Program Information).
If you have any questions regarding core return processing, feel free to call your Corinth Dealer Service Representative toll free at (800) 537-2928 or use our e-mail address -- reman_core_operations@cat.com. For assistance with technical questions, call the Peoria Reman Customer Satisfaction Hot Line also toll free at (888) 88-REMAN or use our e-mail address--Reman_Help@cat.com.