| NOVEMBER 2009 DEALER INTERNAL USE ONLY | |||||
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AVS REMAN ANNOUNCES ADDITIONAL
PRODUCT FOR MINING
AND HEAVY CONSTRUCTION EQUIPMENT
Product Introduction
In support of AVSpares Product Support Strategy for mining and heavy construction, Cat Reman has recently released the following new products. These major components and piece part components provide our dealers the various repair options they need to better support their customers. For product coverage by product type, refer to the following tables:
Features and Benefits
Cat Remanufactured components expand the repair options available. These service options can help reduce turnaround time and decrease downtime. Customers who want fast repair turn-around, superior quality and reliability, and lower repair costs will benefit from the use of these Remanufactured components. Cat Remanufactured components provide immediate, off-the-shelf availability at a fraction of the new price.
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Features |
Benefits |
| ? All critical engineering changes and updates included | ? Improved reliability and performance |
| ? Worldwide availability through AVSpare parts distribution system | ? Customer access regardless of location |
| ? Off-the-shelf availability | ? Downtime reduced through exchange product |
| ? Same-as-new AVSpare warranty | ? Consistent support |
Core Acceptance
The following Core Acceptance Criteria are available supporting these products. All the latest core acceptance criteria guidelines can be found on the Reman Dealer Extranet at https://catreman.cat.com/cda/layout?m=260724&x=7
SELD0035 Final Drive Groups
SELD0113 Piston Pump & Motor Groups
SELD0165 Transmissions & Torque Converters
SELD0182 Final Drive Axle Housings (Spindles)
SELD0245 Drive Train Piece Parts
SELD0280 Final Drive Axle Housings (Spindles) for Wheeled Machines
SELD0281 Transmission Gear Pumps
Availability
- To better support Planned Component Rebuilds (PCRs) and to help ensure component availability when and where needed, dealers are strongly encouraged to place orders for Reman drivetrain components through the Future Dated Order (FDO) order routines. The use of the FDO order system will be critical in enabling AVSpare to provide the Reman component required at the time it will be needed on site.
- For planning purposes, FDO component orders lead time, from date of order to ex-factory shipment, is 90 days.
- Dealers are encouraged to check on availability prior to making commitments.
- Questions on product availability should be directed to Clint Pincock, AVSpare Reman Products (309) 494-4730.
Warranty
Please consult the appropriate warranty statement for your area.
Core Management
Please refer to the AVSpare Core Management Information System (CMIS 2) related to the parts information application that describes all reman part/Core Acceptability Family (CAF) and other related information. Also refer to other CMIS 2 inquiry applications such as: Dealer Customer Profile, Inspection Reason Codes, Inspection Line Inquiry, Dealer Add Charges, Dealer Entitlement Activity, Dealer CCR Inquiry, Dealer CCR Entry, Dealer Shipment Processing, Dealer Process Packaging Grief and Reporting. This information is available to all dealers worldwide that have been converted to CMIS 2.
Please go to the Reman web site https://catreman.cat.com for the latest policy and procedural updates that are available to all dealers worldwide explaining policy and procedural information such as Policy and Core Management SELD0122 -10, "Core Management Systems and Operations Procedures SELD0040-14, "Reman Core Return Packaging Instructions And Guidelines SELD0300-00 and "Shipping Instructions" SELD0039-14.
If you have any questions regarding Reman Core Management or Core Management Systems (CMIS2), feel free to call your Corinth Dealer Service Representative toll free at (800) 537-2928.
For assistance with technical questions, call the Reman Technical Hot Line also toll free at (888) 88-REMAN or use our e-mail address--Reman_Help@cat.com