| MARCH 2012 DEALER INTERNAL USE ONLY | |||||
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Reman Expands Compact 3000 Series Engine Product Line
Announcement
With the addition of 10R9398, 10R9399, and 10R9400 to our existing Compact 3000 series engine product line, AVSpare has greatly expanded the Reman Product Support options for our smaller industrial engine platforms. The table below shows all existing coverage for this engine platform which supports not only industrial engines, but also many smaller General Construction and Paving Machines.
Reman Conversions
Reman arrangements can be used in place of the reference engine but in certain cases may require some minor modifications or parts replacements. These are highlighted in the below charts:
Features and Benefits
Complete Reman engines offer a reliable, off-the-shelf solution that will get your customers back in operation in record time. Customers who want fast repair turn-around, superior quality and reliability, and lower repair costs will benefit from the use of these Remanufactured engines. These Remanufactured engines provide support options for many engine platforms that are no longer in current production providing immediate, off-the-shelf availability at an economical price.
Core Acceptance
The following Core Acceptance Criteria are available supporting these products. All the latest core acceptance criteria guidelines can be found on the Reman Dealer Extranet at https://catreman.cat.com/cda/layout?m=260724&x=7
SELD0266 3000 Series Engines
Warranty
Please consult the appropriate warranty statement for your area.
Core Management
Please refer to the Cat? Core Management Information System (CMIS 2) related to the parts information application that describes all Reman part/Core Acceptability Family (CAF) and other related information. Also refer to other CMIS 2 inquiry applications such as: Dealer Customer Profile, Inspection Reason Codes, Inspection Line Inquiry, Dealer Add Charges, Dealer Entitlement Activity, Dealer CCR Inquiry, Dealer CCR Entry, Dealer Shipment Processing, Dealer Process Packaging Grief and Reporting. This information is available to all dealers worldwide that have been converted to CMIS 2.
Please go to the Reman web site https://catreman.cat.com for the latest policy and procedural updates that are available to all Cat dealers worldwide explaining policy and procedural information such as Policy and Core Management SELD0122 -10, "Core Management Systems and Operations Procedures SELD0040-14, "Reman Core Return Packaging Instructions And Guidelines SELD0300-00 and "Shipping Instructions" SELD0039-14.
If you have any questions regarding Reman Core Management or Core Management Systems (CMIS2), feel free to call your Corinth Dealer Service Representative toll free at (800) 537-2928.
For assistance with technical questions, call the Reman Technical Hot Line also toll free at (888) 88-REMAN or use our e-mail address--Reman_Help@cat.com.
Contact Information:
Global Dealer Solutions Network
Parts Technical Support Team
Toll Free - North America: 1-877-228-2420
International: +1-309-266-4421
Electronic Requests:
Send via Microsoft Customer Relationship Management (MSCRM)
For access and tutorial information: https://gdsn.cat.com/mscrm