EXPANSION OF REMAN HYDRAULIC PUMPS Caterpillar

EXPANSION OF REMAN HYDRAULIC PUMPS

Announcement & Recommended Action

Cat Reman announces the release of an additional hydraulic pump to fill in some gaps and expand coverage for Cat® machines. The addition, the Reman option will give dealers another service option to consider when machine downtime is critical or when service shops are full. Parts Managers are asked to review their auto-replenish indicators on the new parts in this list and consider converting replenishment to the Reman part to assure ready availability for your customers.

Cat Reman products assist dealers with cost-effective repair options and to meet customers’ demand for quick repair turnaround. Additional product offerings are under development. Please consult the AVSpare NPR in SISWEB (https://sis.cat.com) or the Cross Reference link on the Reman Dealer Extranet1 for product coverage and cross-reference.

1 (http://catreman.cat.com/cda/layout?m=302096&x=7)

For detailed coverage added, please refer to the following coverage chart.

Features and Benefits

Cat Remanufactured products offer excellent value to customers. Customers who want fast repair turn-around, superior quality and reliability, and lower repair costs will benefit from the use of these Remanufactured components. Cat Remanufactured components provide immediate, off-the-shelf availability at a fraction of the new price.

Parts Availability Commitment

As stated in SELD0122 Policies and Core Management, AVSpare is committed to lead the industry in overall parts availability and customer service. AVSpare may fulfill this commitment by using new parts or components to help satisfy demand for Remanufactured Products.

The ANTARESSM EZ-21 screen should be used to determine where Reman parts orders CAN be filled with new (seeded). The Msg column on the far right side of the screen can be used as the indicator. The messages codes used have the following meaning:

REE – indicates a Reman equivalent part is available for the New part number
RMN – indicates the Reman part is set up to “Fill with New” if Reman is not available.

If the field is blank or has any other message, the Reman part is not set up for “fill with new”.

Core Acceptance

The following Core Acceptance Criteria is available to support this product. All the latest core acceptance criteria guidelines can be found on the Reman Dealer Extranet at http://catreman.cat.com/cac

SELD0113    Piston Pump and Motor Groups

Warranty

Please consult the appropriate warranty statement for your area.

Core Management

Please refer to the Cat Core Management Information System (CMIS 2) related to the parts information application that describes all reman part/Core
Acceptability Family (CAF) and other related information. Also refer to other CMIS 2 inquiry applications such as: Dealer Customer Profile, Inspection
Reason Codes, Inspection Line Inquiry, Dealer Add Charges, Dealer Entitlement Activity, Dealer CCR Inquiry, Dealer CCR Entry, Dealer Shipment Processing, Dealer Process Packaging Grief and Reporting. This information is available to all dealers worldwide that have been converted to CMIS 2.  

Please go to the Reman web site https://catreman.cat.com for the latest policy and procedural updates that are available to all dealers worldwide explaining policy and procedural information such as “Policy and Core Management” - SELD0122; “Core Management Systems and Operations Procedures” - SELD0040; “Reman Core Return Packaging Instructions And Guidelines” - SELD0300; and “Shipping Instructions” -SELD0039.

If you have any questions regarding Reman Core Management or Core Management Systems (CMIS2), feel free to call your Corinth Dealer Service Representative toll free at (800) 537-2928.  

For assistance with technical questions, call the Reman Technical Hot Line also toll free at (888) 88-REMAN or use our e-mail address--Reman_Help@cat.com.

Contact Information:

                        Global Dealer Solutions Network
                        Parts Technical Support Team
                        Toll Free - North America:  1-877-228-2420
                        International: +1-309-266-4421
                        Electronic Requests:
Send via Microsoft Customer Relationship Management (MSCRM)
                       For access and tutorial information: https://gdsn.cat.com/mscrm